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Unmapped case responsible
Unmapped case responsible
- Vadzim Makarchyk
Owned by Vadzim Makarchyk
Problem
Applies to any integration
User is unmapped on Sakarviv tab, or responsible person is no more a part of archive system and default responsible is not configured.
Solution
Check if user mapping is enabled (field Enable User Mapping (37)).
Check if user is mapped on Sakarviv tab.
Navigate to customer integration configuration and set default responsible:
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