Clearing cache & cookies in the browser

Your browser may store many temporary internet files, causing some pages not to load properly. An older version may be displayed, or conflicting temporary files may cause issues in page display. Clearing the cache and cookies can fix this.

Clean up browser and clear cache

1. On your keyboard, press the following key combination to clear temporary internet files (cache) and cookies:

   Windows: Ctrl + Shift + Del

   Mac: Safari menu > History > Clear History

2. Then, check the options that correspond to one or more of the following terms: cache, cookies, temporary internet files, website files, browser files, cached images and temporary internet files, browser data, and website data.

If you would like to learn more about clearing your cache and the steps you can take per browser, please visit Clearing your Browser.