AI Module User Interaction and Feedback

How will we collect and incorporate user feedback to improve the AI summaries?

User feedback will be collected through multiple channels, including:

Feedback Forms: Integrated feedback forms within the user interface to allow users to submit comments and suggestions easily.
Surveys: Periodic surveys to gather detailed feedback on user experiences and satisfaction.
Customer Support: A dedicated customer support team to handle feedback, inquiries, and complaints.
Incorporation Process: Feedback will be reviewed regularly by our product development team, and actionable insights will be incorporated into subsequent updates and improvements.

What processes will be in place for users to report errors or inaccuracies in the summaries?

Users will be able to report errors or inaccuracies through:

Error Reporting Tool: An in-app error reporting tool that allows users to flag specific issues directly within the summary interface.
Support Tickets: A system for submitting support tickets to our customer success team, ensuring that all reports are tracked and addressed.
Response Protocol: A defined protocol for our technical team to investigate and resolve reported errors promptly.
Transparency: Users will be informed about the status of their reports and any actions taken to address the issues.

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