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Sourcing Core-How to view supplier questions and provide answers

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This is a brief guide on how to view, submit, respond to, and publish questions on a tender.

Note: Before following this guide, you must have created and published a tender. You can find instructions for creating a tender, inviting suppliers, and publishing a tender in the links provided in the sidebar.

To view supplier questions & provide answers:

  1. Click the questions and announcements card to go into the questions and announcements module

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  2. Select the ‘Actions’ button next to the question you wish to answer.

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  3. You will be presented with a pop-up window where you can enter a response in the ‘Answer’ text box and save your changes. It is also possible to edit the question, especially in case a supplier has unintentionally revealed their identity. Reformulating the question helps ensure the supplier's anonymity and protects them from any potential disadvantage in the tender process.

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  4. Go to the ‘Ready’ tab to view the question with your provided answer.

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  5. Click the ‘Actions’ button for the question and answer and select ‘Publish’ from the drop-down menu.

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The question and answer is now published and can be viewed by clicking the ‘Published’ tab.

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