{"xsrfToken":"55d79e04e0186dfc67642a41dbead7f3eb967291_lout","branding":{"id":"43","key":"ts","name":"Mercell TendSign Sweden Customer Service","portalBaseUrl":"/servicedesk/customer/portal/43","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/43/61","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#58508a","headerLinkHoverBGColor":"#58508a","headerBadgeColor":"#58508a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Asiakaspalvelu","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till kundservice","sharedPortalName":"kundservice","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til kundeservice i Mercell Gruppen","sharedPortalName":"Kundeservice ","localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"helpCenterTitle":"Velkommen til kundservice","sharedPortalName":"Kundeservice","localeDisplayName":"Norwegian (Norway)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e71cff6-6c71-45a6-a4a9-7de80ba337b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlNzFjZmY2LTZjNzEtNDVhNi1hNGE5LTdkZTgwYmEzMzdiOSI6WyJyZWFkIl19LCJleHAiOjE2OTU5MDE4MzgsIm5iZiI6MTY5NTkwMTIzOH0.5iBoLss-aWzfly3LMhd5EQkLAcuwAzNTorfoMFIPJKE&client=00022fd8-5916-4800-ad07-084395ba37f5&height=300&mode=fit","bannerMediaApiFileId":"0e71cff6-6c71-45a6-a4a9-7de80ba337b9","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"43","key":"ts","projectId":10636,"serviceDeskId":43,"name":"Mercell TendSign Sweden Customer Service","description":"<p>Welcome to TendSign Support!</p>\n<p>Our support is open weekdays 7AM to 5PM.</p>\n<p><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/44\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">For <b>TendSign Support NO</b> click here.</a><br> <a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/47\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">For <b>Opic Support</b> click here.</a></p>\n<p><b>Our knowledge base in Swedish</b><br> ► <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/43?q=\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Search in all guides</a></b><br> ► <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/43/article/1114374183\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Selfhelp for buyers</a></b><br> ► <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/kb/view/1120501831\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Selfhelp for suppliers</a></b></p>\n<p><b>Our knowledge base in English</b><br> ► <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/43?q=\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Search in all guides</a></b><br> ► <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/kb/view/1128366955\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Selfhelp for suppliers</a></b></p>\n<p><b><a href=\"https://tendsign.com/public/register_seller.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Create a free TendSign supplier account</a></b></p>\n<p><b>Please remember to not share any personal information with us.</b></p>","portalBaseUrl":"/servicedesk/customer/portal/43","onlyPortal":false,"reqTypes":[{"id":"850","name":"Anbudshjälpen","descriptionHtml":"<p><a href=\"https://www.opic.com/vara-tjanster/anbudsgivarkonto/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">About <b>TendSign Light</b>, <b>Start</b> and <b>Pro</b>!</a></p>","callToAction":"Anbudshjälpen","introHtml":"<p>Support for \"Anbudshjälpen\" (included in <b>TendSign Start</b> and <b>TendSign Pro</b>)</p>","icon":11284,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11284","groups":[82],"key":""},{"id":"443","name":"Supplier","descriptionHtml":"<p>Get started! <a href=\"https://fs.hubspotusercontent00.net/hubfs/4624051/Mercell%20Commerce%20Filmer%20till%20kunder/L%C3%A4mna%20anbud%20mail.mp4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Se our instruction video: how to submit a bid in TendSign.</a></p>","callToAction":"Supplier","introHtml":"<p>Support for suppliers</p>","icon":11178,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11178","groups":[82],"key":""},{"id":"445","name":"Contracting Authority","descriptionHtml":"<p><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/43/article/1132167627\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"red\"><b>Permit TendSign-support personnel to view your account in order to help you more effectively.</b></font></a></p>","callToAction":"Contracting Authority","introHtml":"<p>Support for buyers</p>","icon":11179,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11179","groups":[82],"key":""},{"id":"888","name":"Book a call","descriptionHtml":"<p><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/43/article/1132167627\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"red\"><b>Permit TendSign-support personnel to view your account in order to help you more effectively.</b></font></a></p>","callToAction":"Book a call","introHtml":"<p>We will call you within our opening hours to help resolve your request</p>","icon":11291,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11291","groups":[],"key":""},{"id":"442","name":"Email support","descriptionHtml":"","callToAction":"Email support","introHtml":"","icon":10926,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"747","name":"Sales Support","descriptionHtml":"","callToAction":"Sales Support","introHtml":"","icon":11001,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11001","groups":[],"key":""},{"id":"738","name":"Signing","descriptionHtml":"","callToAction":"Signing","introHtml":"","icon":11177,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11177","groups":[],"key":""},{"id":"866","name":"Support other","descriptionHtml":"","callToAction":"Support other","introHtml":"<p>Set when request type is not set</p>","icon":11037,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11037","groups":[],"key":""},{"id":"444","name":"Support phone","descriptionHtml":"","callToAction":"Support phone","introHtml":"","icon":10900,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[],"key":""}],"reqGroups":[{"id":82,"name":"General"}],"orderMapping":{"82":[445,443,850]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f6df1ca-af4b-30fc-9077-a75cbed936af","appLinkName":"System Confluence","appLinkUrl":"https://mercell.atlassian.net/wiki","spaceKey":"TSKB","spaceName":"TendSign Knowledge base","spaceUrl":"https://mercell.atlassian.net/wiki/spaces/TSKB","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":43,"kbLinkDomainURLs":["https://mercell.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":43,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"Longer response times","userLanguageMessageWiki":"<p>We currently have longer response times than usually, but we are working as quickly as possible to get back to you. Thank you for your understanding.</p>","defaultLanguageHeader":"Längre svarstider","defaultLanguageMessage":"Vi har för tillfället längre svarstider än normalt men vi jobbar så snabbt som möjligt att återkoppla. Tack för förståelsen.","defaultLanguageDisplayName":"Swedish (Sweden)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Customer Service","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mercell.atlassian.net/wiki","kbLinkDomainURLs":["https://mercell.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mercell","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"55d79e04e0186dfc67642a41dbead7f3eb967291_lout","baseUrl":"https://mercell.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mercell.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"00022fd8-5916-4800-ad07-084395ba37f5","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}