{"xsrfToken":"B4MJ-96VS-5NKW-2KTZ_1024440ec282c4585f7cb11b6b85d827c0eb702b_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Asiakaspalvelu","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till kundservice","sharedPortalName":"kundservice","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til kundeservice i Mercell Gruppen","sharedPortalName":"Kundeservice ","localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"helpCenterTitle":"Velkommen til kundservice","sharedPortalName":"Kundeservice","localeDisplayName":"Norwegian (Norway)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e71cff6-6c71-45a6-a4a9-7de80ba337b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlNzFjZmY2LTZjNzEtNDVhNi1hNGE5LTdkZTgwYmEzMzdiOSI6WyJyZWFkIl19LCJleHAiOjE2NzUxNjM4NzksIm5iZiI6MTY3NTE2MzI3OX0.y9rCtKkPl2IVHJz6SWJL5eIncUHpSWY4hQEbl2v0GQ8&client=00022fd8-5916-4800-ad07-084395ba37f5&height=300&mode=fit","bannerMediaApiFileId":"0e71cff6-6c71-45a6-a4a9-7de80ba337b9","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"Customer Service","description":"<p>Welcome to the help center - we're here to help! 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For kundeservice til EU-supply eller Tendsign. Se link til kontaktinfo i v&aring;r kontaktside under.)</p>\n\n<p>Do you need English Support <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/42\" class=\"external-link\" rel=\"nofollow noreferrer\">click here</a></b></p>\n\n<p>Guider<br/>\n► <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/7?q=\" class=\"external-link\" rel=\"nofollow noreferrer\">S&oslash;k i alle guider </a></b><br/>\n► <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/7/article/97648769?src=1970688399\" class=\"external-link\" rel=\"nofollow noreferrer\">Veiledninger og guider som oppdragsgiver</a></b><br/>\n► <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/7/article/88704024?src=-32554936\" class=\"external-link\" rel=\"nofollow noreferrer\">Veiledninger og guider som leverand&oslash;r</a></b></p>\n\n<p>&Oslash;nsker du personlig hjelp?<br/>\nDu kan velge mellem nedenst&aring;ende type henvendelser hvor vi er klar til at hjelpe deg hurtig og effektivt. Alternativt s&aring; g&aring; til v&aring;r <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/7/topic/fc96c58c-ab06-42df-b918-ba94e0bfc0af/article/97583344\" class=\"external-link\" rel=\"nofollow noreferrer\">kontaktside</a></b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/74","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false},{"id":"18","key":"ee","name":"Mercell Ireland eTenders Customer Service","description":"<p>Welcome! </p>\n\n<p>Our office hours are Monday - Friday: 9:00 - 17:30.</p>\n\n<p>Do you want to contact us?<br/>\nFor phone support you can go to our <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/18/topic/4860e916-759b-46d0-ac1f-b25d705e4bdf/article/138608993\" class=\"external-link\" rel=\"nofollow noreferrer\">contact page.</a></b></p>","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/70","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false},{"id":"68","key":"til","name":"Tilldelning","description":"<p>V&auml;lkommen! Du kan skapa en f&ouml;rfr&aring;gan f&ouml;r Tilldelning med hj&auml;lp av de tillg&auml;ngliga alternativen.</p>","portalBaseUrl":"/servicedesk/customer/portal/68","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false},{"id":"12","key":"uk","name":"Mercell UK CTM Customer Service","description":"<p>Welcome! </p>\n\n<p>Our office hours are Monday - Friday: 9:00-17.00</p>\n\n<p>If you want to learn about <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/12/article/798458187?src=-1959471897\" class=\"external-link\" rel=\"nofollow noreferrer\">login problems</a></b> use the link to find relevant articles.</p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/12/article/891420744\" class=\"external-link\" rel=\"nofollow noreferrer\">Seek help using the tender portal as a supplier</a></b></p>\n\n<p>Do you want to contact us?<br/>\nFor phone support you can go to our <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/12/topic/f15d0ad1-b70f-4fab-9cb9-01fb8e24233e/article/136774015\" class=\"external-link\" rel=\"nofollow noreferrer\">contact page.</a></b></p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/12/article/1404010612\" class=\"external-link\" rel=\"nofollow noreferrer\">Change DNS provider on local PC</a></b></p>","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/69","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false},{"id":"3","key":"es","name":"Mercell Ethics Kundeservice Danmark","description":"<p>Velkommen til Ethics, en del af Mercell.</p>\n\n<p>Find svar p&aring; de mest stillede sp&oslash;rgsm&aring;l blandt vores artikler:<br/>\n\uD83D\uDD0D <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3?q=\" class=\"external-link\" rel=\"nofollow noreferrer\">S&oslash;g i alle hj&aelig;lpeartikler</a></b><br/>\n\uD83D\uDCC3 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/177996031?src=-1330885993\" class=\"external-link\" rel=\"nofollow noreferrer\">Hj&aelig;lp til ordregiver</a></b><br/>\n\uD83D\uDCD7 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/177996038?src=1869524006\" class=\"external-link\" rel=\"nofollow noreferrer\">Hj&aelig;lp til tilbudsgiver</a></b><br/>\n\uD83D\uDCD8 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/1401259588\" class=\"external-link\" rel=\"nofollow noreferrer\">Nyhedsbreve</a></b></p>\n\n<p>&Oslash;nsker du personlig betjening?<br/>\nKlik p&aring; &eacute;n af nedenst&aring;ende henvendelsestyper eller bes&oslash;g vores <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/topic/b0a1803f-9be5-49a7-9ff1-8f602e03c4e2/article/582484078\" class=\"external-link\" rel=\"nofollow noreferrer\">kontakt side</a></b>.</p>\n\n<p>&Aring;bningstider:<br/>\nMandag - fredag: 09.00 - 16.00<br/>\nWeekend og helligdage: Lukket</p>\n\n<p>Do you need English Support <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/195621126508\" class=\"external-link\" rel=\"nofollow noreferrer\">click here</a></b></p>","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/55","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false},{"id":"4","key":"msd","name":"Mercell Kundeservice Danmark","description":"<p>Velkommen til Mercell.</p>\n\n<p>Find svar p&aring; de mest stillede sp&oslash;rgsm&aring;l blandt vores artikler:<br/>\n\uD83D\uDD0D <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/4?q=\" class=\"external-link\" rel=\"nofollow noreferrer\">S&oslash;g i alle hj&aelig;lpeartikler</a></b><br/>\n\uD83D\uDCC3 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/4/article/75596571?src=1983143249\" class=\"external-link\" rel=\"nofollow noreferrer\">Hj&aelig;lp til ordregiver</a></b><br/>\n\uD83D\uDCD7 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/4/article/75432452?src=-1786817048\" class=\"external-link\" rel=\"nofollow noreferrer\">Hj&aelig;lp til tilbudsgiver</a></b></p>\n\n<p>&Oslash;nsker du personlig betjening?<br/>\nKlik p&aring; &eacute;n af nedenst&aring;ende henvendelsestyper eller bes&oslash;g vores <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/4/topic/982bac58-757c-4f6d-bc5f-bd6d1da632bb/article/75432231\" class=\"external-link\" rel=\"nofollow noreferrer\">kontakt side</a></b>.</p>\n\n<p>&Aring;bningstider:<br/>\nMandag - torsdag: 08.00-16.00<br/>\nFredag: 08.00-15.30<br/>\nL&oslash;rdag - s&oslash;ndag: Lukket</p>\n\n<p>Do you need English Support <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/42\" class=\"external-link\" rel=\"nofollow noreferrer\">click here</a></b></p>","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/76","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false},{"id":"36","key":"tl","name":"Mercell Customer Service - TrueLink","description":"<p>Velkommen! </p>\n\n<p>Vores &aring;bningstider er mandag til torsdag: 8:30 - 16:00 og fredag: 8:30 - 15:00.</p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/36/article/999751733\" class=\"external-link\" rel=\"nofollow noreferrer\">Do you need English Support </a></b></p>\n\n<p>P&aring; TrueLinks supportsider finder du svar p&aring; ofte stillede sp&oslash;rgsm&aring;l. </p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/36/article/950371348\" class=\"external-link\" rel=\"nofollow noreferrer\">TrueLink selvhj&aelig;lp</a></b> kan findes ved at f&oslash;lge linket.<br/>\n<b><a href=\"https://www.truelink.dk/faq\" class=\"external-link\" rel=\"nofollow noreferrer\">Sp&oslash;rgsm&aring;l og svar</a></b> kan findes ved at f&oslash;lge linket.<br/>\n<b><a href=\"https://www.truelink.dk/fejl\" class=\"external-link\" rel=\"nofollow noreferrer\">Fejlmeddelelser</a></b> kan findes ved at f&oslash;lge linket.</p>","portalBaseUrl":"/servicedesk/customer/portal/36","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/36/54","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false},{"id":"19","key":"ei","name":"Mercell CTM Customer Service","description":"<p>Welcome!</p>\n\n\n<p>You can access our customer service in each market with the following links. Please use the country of the tender if your request is about a specific tender.</p>\n\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/11\" class=\"external-link\" rel=\"nofollow noreferrer\">Need to contact the Danish Customer Service click here</a></b>.</p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/15\" class=\"external-link\" rel=\"nofollow noreferrer\">Need to contact the German Customer Service click here</a></b>.</p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/18\" class=\"external-link\" rel=\"nofollow noreferrer\">Need to contact the Irish (Etenders) Customer Service click here</a></b>.</p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/14\" class=\"external-link\" rel=\"nofollow noreferrer\">Need to contact the Norwegian Customer Service click here</a></b>.</p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/10\" class=\"external-link\" rel=\"nofollow noreferrer\">Need to contact the Swedish Customer Service click here</a></b>.</p>\n\n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/12\" class=\"external-link\" rel=\"nofollow noreferrer\">Need to contact the United Kingdom Customer Service click here</a></b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/19","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/19/64","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false}],"sortBy":"POPULARITY","limit":15,"total":53,"isPortalHidingEnabled":false}}
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