Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Customer Service

Welcome to Customer Service in the Mercell Group

For a complete overview of all support landing pages

Please click HERE

Portals

  • Cloudia Support

    Welcome to the Cloudia support portal!

    Our office hours are Monday - Friday:
    Buyers 8.00 to 16.00.
    Suppliers 8.00 to 17.00.

  • Mercell Source-to-Contract Netherlands

    Welcome!

  • Mercell TendSign Sweden Customer Service

    Welcome to TendSign Support SE!

    We are open weekdays from 7am to 5pm, with the exception of Maundy Thursday and Walpurgis Eve when we close at 3pm.

  • Mercell Norge Kundeservice

    Velkommen!

    VĂĄre ĂĄpningstider er hverdager: 08.00 - 17.00.(Juli: 08.00-16.00)

  • Mercell UK CTM Customer Service

    Welcome!

    Our office hours are Monday - Friday: 9:00-17.00

  • Mercell TendSign Norge Kundeservice

    Velkommen til TendSign Support Norge!

    VĂĄre ĂĄpningstider er kl. 07-17 alle hverdager.

  • Mercell CTM Kundeservice Danmark

    Velkommen til CTM, en del af Mercell.

    Ă…bningstider:
    Mandag - torsdag: 08.00 - 16.00
    Fredag: 08.00 - 15.30

  • Mercell Ethics Kundeservice Danmark

    Velkommen til Ethics, en del af Mercell.

    Ă…bningstider:
    Mandag - torsdag: 08.00 - 16.00
    Fredag: 08.00 - 15.30

  • Mercell CTM Norsk Kundeservice

    Velkommen!

    VĂĄre ĂĄpningstider er helgfrie hverdager mellom 08:00 og 17:00. (Juli: 08:00-16:00)

Suggested forms

  • Write to Us - Contracting Authority in Mercell TendSign Sweden Customer Service

    Support for buyers

  • Write to us - Contracting Authority in Mercell UK CTM Customer Service

    Support for Buyer

  • Renewal / License Change in Customer Success Sweden Supplier Side

    Questions concerning renewal/changing of licenses?

  • Support request - Contracting Authority in Cloudia Support
Powered by Jira Service Management
{"xsrfToken":"57da05663ca3c34ca643b456f58e2e1e004a8f1d_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/13bdc17c-ae9f-4df8-8310-41eaa5baa763/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzYmRjMTdjLWFlOWYtNGRmOC04MzEwLTQxZWFhNWJhYTc2MyI6WyJyZWFkIl19LCJleHAiOjE3OTE1Nzg2MzAsIm5iZiI6MTc5MTU3ODAzMH0._CMEkDIOkuuI_LBRK_sPVBgqeIMDYbDywznt7Os6KzA&client=00022fd8-5916-4800-ad07-084395ba37f5&mode=fit","logoId":"13bdc17c-ae9f-4df8-8310-41eaa5baa763","isLogoAvailable":true,"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"For a complete overview of all support landing pages","userInitialAnnouncementMessageWiki":"<p>Please click <a href=\"https://support.mercell.com/page/support-en\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">HERE</a></p>","translations":{"fi-FI":{"helpCenterTitle":"Asiakaspalvelu","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","announcementHeader":"For a complete overview of all support landing pages","announcementMessage":"Please click [HERE|https://support.mercell.com/page/support-en]","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till kundservice","sharedPortalName":"kundservice","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til kundeservice i Mercell Gruppen","sharedPortalName":"Kundeservice ","localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"helpCenterTitle":"Velkommen til kundservice","sharedPortalName":"Kundeservice","localeDisplayName":"Norwegian (Norway)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#24063f","helpCenterTitleColor":"#24063f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/18a7cdc5-1638-4ac3-88e6-b6798a115791/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4YTdjZGM1LTE2MzgtNGFjMy04OGU2LWI2Nzk4YTExNTc5MSI6WyJyZWFkIl19LCJleHAiOjE3OTE1Nzg2MzAsIm5iZiI6MTc5MTU3ODAzMH0.eMlsZIYV0wGeWiZxuxFrt-qXAbv1TmaMfmaLBCooj_k&client=00022fd8-5916-4800-ad07-084395ba37f5&height=300&mode=fit","bannerMediaApiFileId":"18a7cdc5-1638-4ac3-88e6-b6798a115791","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#24063f","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mercell","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"57da05663ca3c34ca643b456f58e2e1e004a8f1d_lout","baseUrl":"https://mercell.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mercell.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"00022fd8-5916-4800-ad07-084395ba37f5","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e26115f3a94e40628f56949a5f7c8bd0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://mercell.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}