...
Unit | Responsibility |
Project manager | Accountable for executing the upgrade plan |
REP specialist | Identify minimum market entry requirements |
Customer service | Ensuring high quality customer service on S2C. |
Customer Success | Select and convince customers to upgrade. Responsible for translating customer facing communication. |
Consultancy | Implement and train customers. Maintaining country specific BPM’s and templates |
Marketing | Providing marketing material to be used during the different upgrade phases |
New sales | Offer the S2C MSTC platform to new customers |