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On a country level the following stakeholders will be needed to execute the upgrade process. The project manager will be accountable for executing the upgrade plan and will report on progress during the weekly meeting with the G2M S2C MSTC team. The country level stakeholders will have a weekly meeting to discuss progress and share lessons learned.
Unit | Responsibility |
Project manager | Accountable for executing the upgrade plan |
REP specialist | Identify minimum market entry requirements |
Customer service | Ensuring high quality customer service on S2C. |
Customer Success | Select and convince customers to upgrade. Responsible for translating customer facing communication. |
Consultancy | Implement and train customers. Maintaining country specific BPM’s and templates |
Marketing | Providing marketing material to be used during the different upgrade phases |
New sales | Offer the S2C MSTC platform to new customers |