Suppliers can send questions related to valid requests through the Supplier Portal. Questions are answered through Mercell Sourcing.
The question management can be accessed from the image of the envelope in the top right hand corner of the navigation bar on the main page, or from the Settings menu. The question management function lists all valid requests with unanswered or answered questions.
You can view the unanswered questions of a specific request by selecting the request for listing. The system then moves to the Questions page of the request
Select the relevant question to be taken to the question details. You can also answer the question and add any attachments. Check the box marked “The answer can only be seen by the questioner” if you do not want any other bidders to view the answer.
You can also perform the following functions by clicking any of the following buttons:
Remove
By deleting a question, you delete it from the entire system. However, the question is still visible to the bidder who asked the question, but not to others in the Bid Service.
Save but do not send
You can save the reply without sending it
Add attachment
You can attach an attachment to the answer. The size of the attachment can be a maximum of 50Mb, but the number of attachments is not limited.
Send answer
The system sends an email about the response to all bidders who read the request
You can also view the unanswered questions at the bottom of the main information page.
At the bottom of the information page, you can see the unanswered questions. Click here to be redirected to the Questions page of the request.
Answered Questions
The answered tab lists all the questions whose answers have been sent to the bidders. In this section, select a question to view the answer. You can then move the question back to unanswered and edit the already sent answer.
Set as unanswered
The function moves the question to the list of unanswered questions
After this, it is possible to perform all actions concerning unanswered questions
