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Default action is to create a new contact. User will be created and will now be able to be found on customer contacts. Note user does not have an order so uncheck "Only users on order" and user can be found on the contacts list.
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Second option is to decline unknown (in Mercell portal) users. If you want to add users, an administrator can create the user manually and map them manually as described in section 4.
Third option is to let unknown (in Mercell portal) users in as semi anonymous users (this is an alternative to IP restricted access). This allows these users to see agreements that are marked with: Show to intern IP/SSO restricted users.
One of the above options must be chosen and will apply for all unknown users.Find more about new users here