{"xsrfToken":"52c960e7f69834e48b876730cf50a80df0db07c5_lout","branding":{"id":"82","key":"mcsi","name":"Mercell Customer Service - Ibistic","portalBaseUrl":"/servicedesk/customer/portal/82","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/82/118","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4d3882","headerLinkHoverBGColor":"#4d3882","headerBadgeColor":"#4d3882"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Asiakaspalvelu","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"helpCenterTitle":"Velkommen til kundservice","sharedPortalName":"Kundeservice","localeDisplayName":"Norwegian (Norway)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"helpCenterTitle":"Välkommen till kundservice","sharedPortalName":"kundservice","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til kundeservice i Mercell Gruppen","sharedPortalName":"Kundeservice ","localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e71cff6-6c71-45a6-a4a9-7de80ba337b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlNzFjZmY2LTZjNzEtNDVhNi1hNGE5LTdkZTgwYmEzMzdiOSI6WyJyZWFkIl19LCJleHAiOjE3MjIwNjcwNzgsIm5iZiI6MTcyMjA2NjQ3OH0.EN2RxlD6_oafCdUAJ8a01cT25IPyr2ZfnWrYfXpY9pc&client=00022fd8-5916-4800-ad07-084395ba37f5&height=300&mode=fit","bannerMediaApiFileId":"0e71cff6-6c71-45a6-a4a9-7de80ba337b9","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"82","key":"mcsi","projectId":10854,"serviceDeskId":82,"name":"Mercell Customer Service - Ibistic","description":"<p>Welcome to Ibistic - a part of Mercell! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We want you to have the best experience working with solutions for Supplier Invoice handling and Travel & Expense Management. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Check out our online helpdesk. It is full of guides and how-to's for you: <br> \uD83D\uDD0D <b><a href=\"https://support.ibistic.com/hc/en-us\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Need help?<br> Please contact us using the forms below or visit our <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/82/article/195566436454\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">contact page</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Opening hours:<br> Monday-Friday: 8:00 - 16:00 (CET)<br> Weekend and holidays: Closed</p>","portalBaseUrl":"/servicedesk/customer/portal/82","onlyPortal":false,"reqTypes":[{"id":"800","name":"Contact support","descriptionHtml":"","callToAction":"Contact support","introHtml":"","icon":11253,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11253","groups":[151],"key":""},{"id":"801","name":"Schedule a call","descriptionHtml":"","callToAction":"Schedule a call","introHtml":"","icon":11252,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11252","groups":[151],"key":""},{"id":"1022","name":"Support Phone","descriptionHtml":"","callToAction":"Support Phone","introHtml":"","icon":10900,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[151],"key":""}],"reqGroups":[{"id":151,"name":"General"}],"orderMapping":{"151":[1022,800,801]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f6df1ca-af4b-30fc-9077-a75cbed936af","appLinkName":"System Confluence","appLinkUrl":"https://mercell.atlassian.net/wiki","spaceKey":"MCSI","spaceName":"Mercell Customer Service - Ibistic","spaceUrl":"https://mercell.atlassian.net/wiki/spaces/MCSI","isServer":false},"labels":[],"projectKey":"MCSI","serviceDeskId":82,"kbLinkDomainURLs":["https://mercell.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":82,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSI","userLanguageHeader":"Issues with selecting dropdown values using the mouse in some browsers","userLanguageMessageWiki":"<p>We are aware that some users are experiencing issues with using the mouse to select values from dropdown menus. The issue consists of the selected value disappearing after selection, for example, when choosing dimension values, distribution users, or similar items.</p>\n<p>The problem appears to be limited to users accessing Ibistic via the latest versions of Edge and Chrome browsers. Older versions or other browsers do not seem to have this issue.</p>\n<p>Workaround: Instead of clicking the \"Magnifying Glass\" button to search for values/users, you can use the arrow keys on the keyboard to initiate the search and press the \"Enter\" key to select the value/user. This method seems to work for all users experiencing this issue.</p>\n<p>Our technicians are working diligently to resolve the problem. As soon as we have an update, we will provide information here.</p>","defaultLanguageHeader":"Issues with selecting dropdown values using the mouse in some browsers","defaultLanguageMessage":"We are aware that some users are experiencing issues with using the mouse to select values from dropdown menus. The issue consists of the selected value disappearing after selection, for example, when choosing dimension values, distribution users, or similar items.\n\nThe problem appears to be limited to users accessing Ibistic via the latest versions of Edge and Chrome browsers. Older versions or other browsers do not seem to have this issue.\n\nWorkaround: Instead of clicking the \"Magnifying Glass\" button to search for values/users, you can use the arrow keys on the keyboard to initiate the search and press the \"Enter\" key to select the value/user. This method seems to work for all users experiencing this issue.\n\nOur technicians are working diligently to resolve the problem. 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