Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"79c093c1ba49839d816bbb381648877c34b950ff_lout","branding":{"id":"42","key":"mcskb","name":"Mercell Customer Service","portalBaseUrl":"/servicedesk/customer/portal/42","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/42/242","theme":{"headerBGColor":"#24063f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3c0f63","headerLinkHoverBGColor":"#3c0f63","headerBadgeColor":"#3c0f63"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/13bdc17c-ae9f-4df8-8310-41eaa5baa763/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzYmRjMTdjLWFlOWYtNGRmOC04MzEwLTQxZWFhNWJhYTc2MyI6WyJyZWFkIl19LCJleHAiOjE3NzExMzQ3MTAsIm5iZiI6MTc3MTEzNDExMH0._82zcnIXPcpYbhniTQeacLcGaCrsjc67YDzm8Zcmrxo&client=00022fd8-5916-4800-ad07-084395ba37f5&mode=fit","logoId":"13bdc17c-ae9f-4df8-8310-41eaa5baa763","isLogoAvailable":true,"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"For a complete overview of all support landing pages","userInitialAnnouncementMessageWiki":"<p>Please click <a href=\"https://support.mercell.com/page/support-en\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">HERE</a></p>","translations":{"fi-FI":{"helpCenterTitle":"Asiakaspalvelu","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","announcementHeader":"For a complete overview of all support landing pages","announcementMessage":"Please click [HERE|https://support.mercell.com/page/support-en]","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till kundservice","sharedPortalName":"kundservice","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til kundeservice i Mercell Gruppen","sharedPortalName":"Kundeservice ","localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"helpCenterTitle":"Velkommen til kundservice","sharedPortalName":"Kundeservice","localeDisplayName":"Norwegian (Norway)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#24063f","helpCenterTitleColor":"#24063f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/18a7cdc5-1638-4ac3-88e6-b6798a115791/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4YTdjZGM1LTE2MzgtNGFjMy04OGU2LWI2Nzk4YTExNTc5MSI6WyJyZWFkIl19LCJleHAiOjE3NzExMzQ3MTAsIm5iZiI6MTc3MTEzNDExMH0.a1gfekvpXYZr9KQXhH-QaA9WXK0aO04_AKnYMVEaLCI&client=00022fd8-5916-4800-ad07-084395ba37f5&height=300&mode=fit","bannerMediaApiFileId":"18a7cdc5-1638-4ac3-88e6-b6798a115791","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#24063f","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"42","key":"mcskb","projectId":10635,"serviceDeskId":42,"name":"Mercell Customer Service","description":"<p>Welcome!</p>","portalBaseUrl":"/servicedesk/customer/portal/42","reqTypes":[{"id":"2530","name":"Book a Call","descriptionHtml":"","callToAction":"Book a Call","introHtml":"","icon":12071,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12071","groups":[83],"key":""},{"id":"446","name":"Write to us - Contracting Authority","descriptionHtml":"","callToAction":"Write to us - Contracting Authority","introHtml":"","icon":11810,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11810","groups":[83],"key":""},{"id":"3886","name":"Write to us - Supplier","descriptionHtml":"","callToAction":"Write to us - Supplier","introHtml":"","icon":12570,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12570","groups":[83],"key":""},{"id":"3324","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10926,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"434","name":"Support - Email","descriptionHtml":"","callToAction":"Support - Email","introHtml":"","icon":10926,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"436","name":"Support phone","descriptionHtml":"","callToAction":"Support phone","introHtml":"","icon":10900,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[],"key":""}],"reqGroups":[{"id":83,"name":"General"}],"orderMapping":{"83":[446,3886,2530]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f6df1ca-af4b-30fc-9077-a75cbed936af","appLinkName":"System Confluence","appLinkUrl":"https://mercell.atlassian.net/wiki","spaceKey":"MCSKB","spaceName":"Mercell Customer Service Knowledge base","spaceUrl":"https://mercell.atlassian.net/wiki/spaces/MCSKB","isServer":false},"labels":[],"projectKey":"MCSKB","serviceDeskId":42,"kbLinkDomainURLs":["https://mercell.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":42,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSKB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzExMzUzMTAsIm5iZiI6MTc3MTEzNDExMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._KEdLbfrhIxrFi2igAhuACwUOnc1M2f4T63CxkxJIAg","targetCollection":"upload-project-10635","endpointUrl":"https://api.media.atlassian.com","clientId":"00022fd8-5916-4800-ad07-084395ba37f5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":3886,"projectId":10635,"issueType":{"id":"10339","name":"Support"},"form":{"name":"Write to us - Supplier","descriptionHtml":"","callToAction":"Write to us - Supplier","intro":"","instructions":"","icon":12570,"iconUrl":"https://mercell.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12570","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Provide a brief description of your request ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Details","description":"If you have a question, please provide context. If your inquiry is about a problem, please provide the steps you took, along with the expected and actual outcomes","descriptionHtml":"<p>If you have a question, please provide context. If your inquiry is about a problem, please provide the steps you took, along with the expected and actual outcomes</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10737","fieldConfigId":"11064","label":"Link to the webpage/URL","description":"An example could be https://app.mercell.com/dashboard","descriptionHtml":"<p>An example could be <a href=\"https://app.mercell.com/dashboard\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.mercell.com/dashboard</a></p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10738","fieldConfigId":"11065","label":"Username","description":"Please provide the username the request is regarding","descriptionHtml":"<p>Please provide the username the request is regarding</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_11530","fieldConfigId":"12190","label":"Bid deadline","description":"If this concerns a tender that has a bid deadline, please provide the date here","descriptionHtml":"<p>If this concerns a tender that has a bid deadline, please provide the date here</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"\uD83D\uDD34 Critical – I am completely blocked. I cannot bid or create tenders and have no other way to work. \uD83D\uDFE0 High – Key features are broken or slow, making it difficult to finish my important tasks. \uD83D\uDFE1 Medium – Specific tasks are failing, but I can still use the portal’s core functions. \uD83D\uDD35 Low – General question or a small issue with low impact on my work.","descriptionHtml":"<p>\uD83D\uDD34 Critical – I am completely blocked. I cannot bid or create tenders and have no other way to work. \uD83D\uDFE0 High – Key features are broken or slow, making it difficult to finish my important tasks. \uD83D\uDFE1 Medium – Specific tasks are failing, but I can still use the portal’s core functions. \uD83D\uDD35 Low – General question or a small issue with low impact on my work.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"4","label":"Low","selected":true,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"10009","label":"Critical","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10821","fieldConfigId":"11193","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"It would help if you could add a screenshot (please include the web address) or other relevant attachments","descriptionHtml":"<p>It would help if you could add a screenshot (please include the web address) or other relevant attachments</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/42/create/3886","requestValidateBaseUrl":"/servicedesk/customer/portal/42/validate/3886","calendarParams":{"firstDay":0,"date":"2026-02-15T06:41:51+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%d/%m/%y","dateTimeIfFormat":"%d/%m/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f6df1ca-af4b-30fc-9077-a75cbed936af","appLinkName":"System Confluence","appLinkUrl":"https://mercell.atlassian.net/wiki","spaceKey":"MCSKB","spaceName":"Mercell Customer Service Knowledge base","spaceUrl":"https://mercell.atlassian.net/wiki/spaces/MCSKB","isServer":false},"labels":[],"projectKey":"MCSKB","serviceDeskId":42,"kbLinkDomainURLs":["https://mercell.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzExMzUzMTEsIm5iZiI6MTc3MTEzNDExMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.skzJCUsopUq7n7FcVYHFFWQePCfmxtNBdvOy1vtGqzI","targetCollection":"upload-project-10635","endpointUrl":"https://api.media.atlassian.com","clientId":"00022fd8-5916-4800-ad07-084395ba37f5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}