{"xsrfToken":"B4MJ-96VS-5NKW-2KTZ_4cf2183b9de3884eaef568e07219a346a8aedf66_lout","branding":{"id":"42","key":"mcskb","name":"Mercell Customer Service","portalBaseUrl":"/servicedesk/customer/portal/42","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/42/84","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#58508a","headerLinkHoverBGColor":"#58508a","headerBadgeColor":"#58508a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Asiakaspalvelu","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till kundservice","sharedPortalName":"kundservice","localeDisplayName":"Swedish (Sweden)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"da-DK":{"helpCenterTitle":"Velkommen til kundeservice i Mercell Gruppen","sharedPortalName":"Kundeservice ","localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"helpCenterTitle":"Velkommen til kundservice","sharedPortalName":"Kundeservice","localeDisplayName":"Norwegian (Norway)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e71cff6-6c71-45a6-a4a9-7de80ba337b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlNzFjZmY2LTZjNzEtNDVhNi1hNGE5LTdkZTgwYmEzMzdiOSI6WyJyZWFkIl19LCJleHAiOjE2MjQ0MjcyODYsIm5iZiI6MTYyNDQyNjYyNn0.Fkz56h3_eLInHNbdJz8uIkkOuKfMT1Fc27KA7Wa4rgA&client=00022fd8-5916-4800-ad07-084395ba37f5&height=300&mode=fit","bannerMediaApiFileId":"0e71cff6-6c71-45a6-a4a9-7de80ba337b9","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"42","key":"mcskb","projectId":10635,"serviceDeskId":42,"name":"Mercell Customer Service","description":"<p>Welcome!</p> \n<p>\uD83D\uDD0EYou can seach for help in our knowledge base <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/42?q=\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here to search</a></b></p> \n<p>\uD83D\uDCC3 You are also able to access the knowledge base here: <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/42/article/920682601\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support guides for suppliers</a></b></p> \n<p>Alternatively you can get personal assistance using the links below. Please use the country of the tender if your request is about a specific tender.</p> \n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/7/article/97583344\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Need to contact the Norwegian Customer Service click here</a></b>.</p> \n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/4/article/75432231\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Need to contact the Danish Customer Service click here</a></b>.</p> \n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/22/article/210436097\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Need to contact the Swedish Customer Service click here</a></b>.</p> \n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/20/article/112493129\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Need to contact the Finnish Customer Service click here</a></b>.</p> \n<p>Need to contact the Estonian Customer Service call +372 683 67 85</p> \n<p>Need to contact the Lithuanian Customer Service call +370 655 82 875</p> \n<p>Need to contact the Latvian Customer Service call +371 227 20 771</p>","portalBaseUrl":"/servicedesk/customer/portal/42","onlyPortal":false,"reqTypes":[{"id":"431","name":"Schedule a call","descriptionHtml":"<p>Har du prøvet at søge i vores <a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/4/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">vidensdatabase</a>?</p>","callToAction":"Schedule a call","introHtml":"<p>Skip the line and let us call you</p>","icon":11108,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11108","groups":[],"key":""},{"id":"434","name":"Support - Email","descriptionHtml":"","callToAction":"Support - Email","introHtml":"","icon":10926,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10926","groups":[],"key":""},{"id":"436","name":"Support phone","descriptionHtml":"","callToAction":"Support phone","introHtml":"","icon":10900,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10900","groups":[],"key":""},{"id":"437","name":"Support phone other","descriptionHtml":"","callToAction":"Support phone other","introHtml":"","icon":10832,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"446","name":"Do you have a question?","descriptionHtml":"","callToAction":"Do you have a question?","introHtml":"","icon":11180,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11180","groups":[83],"key":""}],"reqGroups":[{"id":83,"name":"General"}],"orderMapping":{"83":[446],"81":[431]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f6df1ca-af4b-30fc-9077-a75cbed936af","appLinkName":"System Confluence","appLinkUrl":"https://mercell.atlassian.net/wiki","spaceKey":"MCSKB","spaceName":"Mercell Customer Service Knowledge base","spaceUrl":"https://mercell.atlassian.net/wiki/spaces/MCSKB"},"labels":[],"projectKey":"MCSKB","serviceDeskId":42},"createPermission":true,"portalAnnouncement":{"portalId":42,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSKB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Customer Service","description":"<p>Welcome to the help center - we're here to help! 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