{"xsrfToken":"B4MJ-96VS-5NKW-2KTZ_6d3030aedc6cdfc4d978870c57218347da4b6f1c_lout","branding":{"id":"42","key":"mcskb","name":"Mercell Customer Service","portalBaseUrl":"/servicedesk/customer/portal/42","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/42/84","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#58508a","headerLinkHoverBGColor":"#58508a","headerBadgeColor":"#58508a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Asiakaspalvelu","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till kundservice","sharedPortalName":"kundservice","localeDisplayName":"Swedish (Sweden)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"da-DK":{"helpCenterTitle":"Velkommen til kundeservice i Mercell Gruppen","sharedPortalName":"Kundeservice ","localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"helpCenterTitle":"Velkommen til kundservice","sharedPortalName":"Kundeservice","localeDisplayName":"Norwegian (Norway)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e71cff6-6c71-45a6-a4a9-7de80ba337b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDAyMmZkOC01OTE2LTQ4MDAtYWQwNy0wODQzOTViYTM3ZjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlNzFjZmY2LTZjNzEtNDVhNi1hNGE5LTdkZTgwYmEzMzdiOSI6WyJyZWFkIl19LCJleHAiOjE2MzI3ODM1MzQsIm5iZiI6MTYzMjc4Mjg3NH0.GH4ts1Ca_uHQauhJ4VoYIvQxYFrmgbx8AkdAueb2ARk&client=00022fd8-5916-4800-ad07-084395ba37f5&height=300&mode=fit","bannerMediaApiFileId":"0e71cff6-6c71-45a6-a4a9-7de80ba337b9","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"42","key":"mcskb","projectId":10635,"serviceDeskId":42,"name":"Mercell Customer Service","description":"<p>Welcome!</p> \n<p>\uD83D\uDD0EYou can seach for help in our knowledge base <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/42?q=\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here to search</a></b></p> \n<p>\uD83D\uDCC3 You are also able to access the knowledge base here: <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/42/article/920682601\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support guides for suppliers</a></b></p> \n<p>Alternatively you can get personal assistance using the links below. Please use the country of the tender if your request is about a specific tender.</p> \n<p>➤ <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/7/article/97583344\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contact the Norwegian Customer Service click here</a></b>.</p> \n<p>➤ <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/4/article/75432231\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contact the Danish Customer Service click here</a></b>.</p> \n<p>➤ <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/22/article/210436097\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contact the Swedish Customer Service click here</a></b>.</p> \n<p>➤ <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/20/article/112493129\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contact the Finnish Customer Service click here</a></b>.</p> \n<p>➤ <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/24\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contact the Estonian Customer Service click here</a></b>.</p> \n<p>➤ <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/30\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contact the Lithuanian Customer Service click here</a></b>.</p> \n<p>➤ <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/32\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contact the Latvian Customer Service click here</a></b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/42","onlyPortal":false,"reqTypes":[{"id":"431","name":"Schedule a call","descriptionHtml":"<p>Har du prøvet at søge i vores <a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/4/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">vidensdatabase</a>?</p>","callToAction":"Schedule a call","introHtml":"<p>Skip the line and let us call you</p>","icon":11108,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11108","groups":[],"key":""},{"id":"434","name":"Support - Email","descriptionHtml":"","callToAction":"Support - Email","introHtml":"","icon":10926,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10926","groups":[],"key":""},{"id":"436","name":"Support phone","descriptionHtml":"","callToAction":"Support phone","introHtml":"","icon":10900,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10900","groups":[],"key":""},{"id":"437","name":"Support phone other","descriptionHtml":"","callToAction":"Support phone other","introHtml":"","icon":10832,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"446","name":"How may we help you?","descriptionHtml":"","callToAction":"How may we help you?","introHtml":"","icon":11180,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11180","groups":[83],"key":""}],"reqGroups":[{"id":83,"name":"General"}],"orderMapping":{"83":[446],"81":[431]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f6df1ca-af4b-30fc-9077-a75cbed936af","appLinkName":"System Confluence","appLinkUrl":"https://mercell.atlassian.net/wiki","spaceKey":"MCSKB","spaceName":"Mercell Customer Service Knowledge base","spaceUrl":"https://mercell.atlassian.net/wiki/spaces/MCSKB","isServer":false,"isUnlicensedEditEnabled":false},"labels":[],"projectKey":"MCSKB","serviceDeskId":42},"createPermission":true,"portalAnnouncement":{"portalId":42,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSKB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Customer Service","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mercell.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mercell","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B4MJ-96VS-5NKW-2KTZ_6d3030aedc6cdfc4d978870c57218347da4b6f1c_lout","baseUrl":"https://mercell.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"00022fd8-5916-4800-ad07-084395ba37f5","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}