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</p> \n<p>Our opening hours are 9 - 16 weekdays.</p> \n<p>\uD83D\uDD0E <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3?q=\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Search in our guides</a></b></p> \n<p>\uD83D\uDCD8 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/601260500?src=593450117ps://mercell.atlassian.net/servicedesk/customer/portal/3/article/177996038?src=1869524006\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guides for Economic Operators</a></b></p> \n<p>\uD83D\uDCD7 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/601260484?src=800254677\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guides for Contracting Authorities</a></b></p> \n<p>Phone support<br> <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/topic/b0a1803f-9be5-49a7-9ff1-8f602e03c4e2/article/582484078\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">If you want to call us go to our contact page</a></b>.</p> \n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/1499726808\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also click here to read our newsletters</a></b></p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"90","name":"Technical Support for Economic Operator","descriptionHtml":"","callToAction":"Technical Support for Economic Operator","introHtml":"<p>Need Technical Support?</p>","icon":11097,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11097","groups":[78],"key":""},{"id":"355","name":"Schedule a call","descriptionHtml":"<p>Alternatively we can be contacted on (+45) 7022 7007</p>","callToAction":"Schedule a call","introHtml":"<p>Skip the line and let us call you</p>","icon":11094,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11094","groups":[78],"key":""},{"id":"89","name":"Bugs - Pre backlog","descriptionHtml":"","callToAction":"Bugs - Pre backlog","introHtml":"","icon":10832,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"91","name":"Technical Support for Contracting Authority","descriptionHtml":"","callToAction":"Technical Support for Contracting Authority","introHtml":"<p>Need Technical Support?</p>","icon":11096,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11096","groups":[78],"key":""},{"id":"21","name":"Email Support","descriptionHtml":"","callToAction":"Email Support","introHtml":"<p>Need Technical Support?</p>","icon":10832,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"248","name":"Support phone","descriptionHtml":"","callToAction":"Support phone","introHtml":"","icon":10832,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"329","name":"Technical support from Ethics","descriptionHtml":"","callToAction":"Technical support from Ethics","introHtml":"<p>Do you experience technical problems</p>","icon":10832,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"327","name":"Login problems","descriptionHtml":"","callToAction":"Login problems","introHtml":"<p>Do you have difficulties logging in</p>","icon":11095,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11095","groups":[78],"key":""}],"reqGroups":[{"id":78,"name":"General"}],"orderMapping":{"78":[355,327,91,90],"22":[89],"23":[91,327,355],"5":[90,327,355]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f6df1ca-af4b-30fc-9077-a75cbed936af","appLinkName":"System Confluence","appLinkUrl":"https://mercell.atlassian.net/wiki","spaceKey":"ETHICS","spaceName":"Ethics","spaceUrl":"https://mercell.atlassian.net/wiki/spaces/ETHICS"},"labels":[],"projectKey":"ETHS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ETHS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Danish (Denmark)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Customer Service","description":"<p>Welcome to the help center - we're here to help! 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