{"xsrfToken":"B4MJ-96VS-5NKW-2KTZ_b3b14976c63c4e96fbcde8f8585ac883b51de7ed_lout","branding":{"id":"3","key":"es","name":"Mercell Ethics Customer Service","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/55","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#58508a","headerLinkHoverBGColor":"#58508a","headerBadgeColor":"#58508a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Asiakaspalvelu","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to Customer Service in the Mercell Group","sharedPortalName":"Customer Service","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till kundservice","sharedPortalName":"kundservice","localeDisplayName":"Swedish (Sweden)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"da-DK":{"helpCenterTitle":"Velkommen til kundeservice i Mercell Gruppen","sharedPortalName":"Kundeservice ","localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"helpCenterTitle":"Velkommen til kundservice","sharedPortalName":"Kundeservice","localeDisplayName":"Norwegian (Norway)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e71cff6-6c71-45a6-a4a9-7de80ba337b9/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMjEwMzExVDAxMzIzNCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiMDAwMjJmZDgtNTkxNi00ODAwLWFkMDctMDg0Mzk1YmEzN2Y1IiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTowZTcxY2ZmNi02YzcxLTQ1YTYtYTRhOS03ZGU4MGJhMzM3YjkiOlsicmVhZCJdfSwibmJmIjoxNjM4ODU4MDM3LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2Mzg4NTg2MzcsImlhdCI6MTYzODg1ODAzNywianRpIjoiNGMzYWE1YmQtNGZkNi00Y2RiLWE4MWMtMjUzNmExZjhkYmNhIn0.RTa1KKh-RkwQP1IRsdhBsY3Jhp1whuDRHHJQjWqyiWXyjGcdOg4UpwmSWqw99hKdPRX20EzarmWq9GD6IOTtJCQ5bNY5Rgp0OVdJLMdgSp7fgwH4mq6a4z6DQMLV1zJs147AhOX4Hf-0Dn7XqJH3VjKhsttE5JCTpndHupY6MtrnazFbVsbUMadeibR-d-Wb3U6jn1oaMYzqzlI4p7wDRGeSUK2OCHdl1TY1AezPIYO0nCPWiuB8rQhLhdjES6IKFf1mKb81d6AYX0wFTqreld9urk7n_eytG1cMqIgS7q4Wb0mYebEG5Rrqnsau9726cCYvr0AhneYwL8MM8H33VA&client=00022fd8-5916-4800-ad07-084395ba37f5&issuer=micros-group%2Fjira&height=300&mode=fit","bannerMediaApiFileId":"0e71cff6-6c71-45a6-a4a9-7de80ba337b9","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"es","projectId":10531,"serviceDeskId":3,"name":"Mercell Ethics Customer Service","description":"<p>Welcome! </p> \n<p>Our opening hours are 9 - 16 weekdays.</p> \n<p>\uD83D\uDD0E <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3?q=\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Search in our guides</a></b></p> \n<p>\uD83D\uDCD8 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/601260500?src=593450117ps://mercell.atlassian.net/servicedesk/customer/portal/3/article/177996038?src=1869524006\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guides for Economic Operators</a></b></p> \n<p>\uD83D\uDCD7 <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/601260484?src=800254677\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guides for Contracting Authorities</a></b></p> \n<p>Phone support<br> <b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/topic/b0a1803f-9be5-49a7-9ff1-8f602e03c4e2/article/582484078\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">If you want to call us go to our contact page</a></b>.</p> \n<p><b><a href=\"https://mercell.atlassian.net/servicedesk/customer/portal/3/article/1499726808\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also click here to read our newsletters</a></b></p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"90","name":"Technical Support for Economic Operator","descriptionHtml":"","callToAction":"Technical Support for Economic Operator","introHtml":"<p>Need Technical Support?</p>","icon":11097,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11097","groups":[78],"key":""},{"id":"355","name":"Schedule a call","descriptionHtml":"<p>Alternatively we can be contacted on (+45) 7022 7007</p>","callToAction":"Schedule a call","introHtml":"<p>Skip the line and let us call you</p>","icon":11094,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11094","groups":[78],"key":""},{"id":"89","name":"Bugs - Pre backlog","descriptionHtml":"","callToAction":"Bugs - Pre backlog","introHtml":"","icon":11032,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11032","groups":[],"key":""},{"id":"91","name":"Technical Support for Contracting Authority","descriptionHtml":"","callToAction":"Technical Support for Contracting Authority","introHtml":"<p>Need Technical Support?</p>","icon":11096,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11096","groups":[78],"key":""},{"id":"21","name":"Email Support","descriptionHtml":"","callToAction":"Email Support","introHtml":"<p>Need Technical Support?</p>","icon":11014,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11014","groups":[],"key":""},{"id":"248","name":"Support phone","descriptionHtml":"","callToAction":"Support phone","introHtml":"","icon":11018,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11018","groups":[],"key":""},{"id":"329","name":"Technical support from Ethics","descriptionHtml":"","callToAction":"Technical support from Ethics","introHtml":"<p>Do you experience technical problems</p>","icon":11030,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11030","groups":[],"key":""},{"id":"327","name":"Login problems","descriptionHtml":"","callToAction":"Login problems","introHtml":"<p>Do you have difficulties logging in</p>","icon":11095,"iconUrl":"https://mercell.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11095","groups":[78],"key":""}],"reqGroups":[{"id":78,"name":"General"}],"orderMapping":{"78":[355,327,91,90],"22":[89],"23":[91,327,355],"5":[90,327,355]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f6df1ca-af4b-30fc-9077-a75cbed936af","appLinkName":"System Confluence","appLinkUrl":"https://mercell.atlassian.net/wiki","spaceKey":"ETHICS","spaceName":"Ethics","spaceUrl":"https://mercell.atlassian.net/wiki/spaces/ETHICS","isServer":false},"labels":[],"projectKey":"ETHS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ETHS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Danish (Denmark)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Customer Service","description":"<p>Welcome to the help center - we're here to help! 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