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Customer Service
  1. Customer Service
  2. Mercell CTM Norsk Kundeservice

Mercell CTM Norsk Kundeservice

Velkommen!

Våre åpningstider er helgfrie hverdager mellom 08:00 og 17:00.

Skriv til oss - Oppdragsgiver

Vi svarer deg så snart vi kan.

Required fields are marked with an asterisk*

Har du et spørsmål, vennligst beskriv så godt som mulig. Gjelder det et problem, beskriv stegene du tok, hva du forventet skulle skje og hva som faktisk skjedde

Gjelder henvendelsen et anbud? Vennligst legg ved lenken. For eksempel: https://app.mercell.com/123

Kun dersom denne forespørselen gjelder et anbud eller en kontrakt, og direkte lenke ikke er oppgitt.

Vennligst oppgi brukernavnet henvendelsen gjelder

Low

"🔴 Kritisk – Jeg er helt blokkert. Jeg kan ikke gi tilbud eller opprette anbud, og har ingen andre måter å få gjort jobben min på. 🟠 Høy – Viktige funksjoner er ødelagt eller trege, noe som gjør det vanskelig å fullføre viktige oppgaver. 🟡 Medium – Spesifikke oppgaver feiler, men jeg kan fortsatt bruke portalens kjernefunksjoner. 🔵 Lav – Generelt spørsmål eller et mindre problem med liten betydning for arbeidet mitt."

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Legg gjerne ved et skjermbilde (husk å få med nettadressen) eller andre relevante vedlegg for å hjelpe oss med saken.

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